HOW DO I CANCEL AN ORDER?
There is no cancellation of Order
CAN I REQUEST FOR A REPLACEMENT?
Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if
- Our examination of the product shows a defect that qualifies the product for replacement
- A replacement request is made within 10 (ten) days of receipt of the delivery of the order
- The product has been received in its unused, original condition.
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy only covers replacements for eligible products that are defective, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
HOW DO I PLACE A REPLACEMENT REQUEST?
You may initiate a replacement request by calling our customer care services at 9030078472/7730078472. Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the product, and may, under certain circumstances, advice a replacement.
WHAT IS THE PICKUP PROCESS FOR REPLACEMENTS?
We will arrange for a pickup of the old product from your address registered with Vyoma Books at the time of purchase of the product.
I HAVE REQUESTED FOR A REPLACEMENT. WHEN WILL I RECEIVE IT?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don’t get the return within the promised date, contact us immediately.